Ordering the iPad is easy and the delivery and tracking is excellent. It's what befell me when it arrived which really threw my whole prior perception of the iPad (and Apple) out the window.
That was based on it being immediately usable and intuitive. Well I know know that you can forget that romantic idea. It's like a battle from hell to get one of these things working.
Here's the saga, so far:
- Connect to iTunes - ok that's a bit of stretch in itself for the uninitiated but that's just something to be done and set up - however, first message is something like "due to an error on your device iTunes is unable to connect";
- Unplug and replug the USB cable, restart iTunes, and second time seems no errors, all connected;
- Then when it finds the iPad iTunes asks something like "Is this is a new setup or do you want to sync it with your iPhone?".
Fine I understand the question, but what are the implications? Does it mean if I sync it that forever everything I do on each is synced - every photo I delete on my iPhone is deleted from my iPad, every photo edit or note I create on my iPad is synced back to my iPhone.
I haven't a clue, but I want to share apps so I opt to sync;
- Now wait nearly 6 hours for the sync to complete, so no chance of experiencing my new iPad today, go to sleep and check it in the morning, that's a disappointment;
- But wait! The iPad has a little note "Not Charging" showing - but it's connected through the USB cable. Oh dear. Google that one, and find an answer from others and then from Apple that says "yes we show that message but don't worry too much it WILL be charging slowly in the background". OK, well that's one that's going to throw the grandparent's right off track!;
- Next morning, OK fully synced. Oh the App Store shows updates - 91 of them! Check that out - it now wants to download 91 apps for update, so what was the point of the iTunes synchronization? That takes a while, with multiple restarts as every 10 or so apps the install just hangs and says "installing" for ever;
- NOW I can actually try it, this is 16 hours after delivery.
Oh, this first app looks like a dog - it's just a miniture iPhone screen. OK push 2X - OH horrible, pixelated and disgusting. KIll that, delete it, but will it sync back on if it is still on my iPhone - no idea;
Why doesn't the initial sync say "do you only want apps that are designed for the iPad?;
- OK now have to run for a meeting, no more time to check this thing out. Pack it. Pull it out at the meeting and hit Notes - touch the screen - nothing. "Touch... touch... touch...touch touch touch" oh the meeting is getting away from me, power off, power on, Notes, touch...touch...touch...touch touch touch nothing no keyboard no nothing.
Looking stupid by now, shove it in the bag, grab pen and pad;
- Back to the office. Restart. Open Notes. Touch... keyboard appears, all normal!!!!;
- OK, good. Totally frustrating but good. Now I will use the wireless keyboard I bought. On with Bluetooth - "Apple Wireless Keyboard" Not Paired. How long can you waste turning things on and off and restarting and all to no avail.
Try any combination you like of what is off what is on first - NOT PAIRED.
- Google search - "try reseting all Network Connections" - OK. No result, except that now my Homescreen which I had carefully cleared of all but a few apps - arranging them elsewhere - is now completely full of a random assortment of apps. Wow that is REALLY frustrating. Not only are things not working but now Apple are making me REDO things which I have done before.
That's the end of the saga so far. The legendary Apple experience.
My keyboard does not pair. My Homescreen is loaded with clutter, and I have a whole bunch of apps installed which look as ugly as hell on the iPad and I have no idea what "syncing" with my iPhone means.
If you were ever contemplating giving an iPad to a less technically astute relative, then think again. Unless you want to personally man the help desk from hell then you'd better just have them stick to a feature phone.
It's a shocking experience. As I said in the beginning - it's redefined my entire perception of the iPhone and the iPad and Apple being in the "non-tech" consumer market. How DO they sell these iPads to the "person in the street"? I wish I were that clever as I'm obviously not.
How was your first iPad experience?
Did you have similar problems?
Did you figure how to pair the "wifi" keyboard :)